Finding good clients and customers is can be difficult. Small business owners have to work intensively for their leads and to gain new clients. The most important thing to do to make sure that all your hard work does not go to waste is to cultivate a relationship with your client and keep them for a long time.
This is not a hard thing to do, but it can take a little forethought and planning. Looking after your clients is a way of looking after your business so here are some ways to help you keep your clients.
The way you treat other people says a lot about you. Treat people nicely – all the time, not just when they are potential clients. Try not to get pushy about sales, chill out and relax and make sure that you maintain the same easy tone when writing emails as well as on the phone. It is incredibly easy to be misunderstood on email, so make sure that your emails send out the information that you want them to, professionally and with courtesy.
Return Calls Promptly
There is nothing worse than sending an email or leaving a phone message and being left hanging. This is especially important if someone is waiting for important information. Try and get back to clients promptly with information as soon as possible. This can be difficult if you are waiting for a third party to come back to you. Even so, you should keep your client informed as to what is going on and do your best to press your person to get back to you asap. Keeping communications open keeps your clients happy.
Establish Project Parameters
Know exactly what it is your client wants. This applies particularly to businesses that offer a service such as copywriting and web design. Some business people ask clients to fill in a questionnaire to help explore their needs for the project.
Deliver Products and Services Promptly and on Time
This is one of the most important things that you can do related to customer service. If you can consistently deliver your work on time, or deliver your products quickly, then you will get a great reputation and recommendations from other people. When estimating service times you should include extra time to make sure the work is done.
Ask for Customer Feedback
If something went wrong, then you need to know about it. Encourage your customers to talk to you about your services and products. Hopefully you’ll pick up some nice comments and references. If something went wrong, then make sure you put it right.
- 5 Smart Ways to Find Clients (blogs.sitepoint.com)
- The caveat of a happy client. (xemion.com)
- Client Retention is Easier with This 5 Step System (bettercloser.com)